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Cancellation/Reschedule Policy
Thank you for booking with F.A.C.E. Makeup Artistry. We recognize that unforeseen circumstances (such as illness, accidents, third-party cancellations, timeline changes, and weather) may necessitate the cancellation or rescheduling of appointments. Due to the seasonality and appointment-only nature of our business, we have established the following policy to ensure mutual accountability:
- Client Cancellations/Reschedules: Clients may cancel their appointments at any time. However, all payments are non-refundable and non-transferable. This policy is in place because a specific time-slot has been reserved exclusively for you, during which F.A.C.E. Makeup Artistry has declined other bookings to accommodate your appointment. Consequently, if a client cancels or reschedules, all payments will be retained to offset the loss of business.
- F.A.C.E. Makeup Artistry Cancellations/Reschedules: If F.A.C.E. Makeup Artistry cancels or reschedules an appointment, the client will receive a full refund and a “service equivalent” credit.
- Definition of Reschedule: Changing an appointment to a different time-slot constitutes a reschedule. Rescheduling is treated as a cancellation of the original appointment, requiring a new payment for the new time-slot.
This policy ensures clarity and fairness for both parties, maintaining the integrity and professionalism of our services.