Every client receives undivided attention from certified makeup artist and owner, Erin Hendley, whose one-on-one approach ensures you feel seen, heard, and valued. Privacy, calm, and care are at the heart of every appointment. With no additional staff and no overlapping bookings, you’ll have the entire studio—and Erin’s full focus—all to yourself. Whether you’re here for makeup services or a curated product consultation, every visit is by appointment only, offering a personalized beauty experience that’s as intentional as it is empowering.
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Cancellation/Reschedule Policy
Thank you for booking with F.A.C.E. Makeup Artistry. We recognize that unforeseen circumstances (such as illness, accidents, third-party cancellations, timeline changes, and weather) may necessitate the cancellation or rescheduling of appointments. Due to the seasonality and appointment-only nature of our business, we have established the following policy to ensure mutual accountability:
- Client Cancellations/Reschedules: Clients may cancel their appointments at any time. However, all payments are non-refundable and non-transferable. This policy is in place because a specific time-slot has been reserved exclusively for you, during which F.A.C.E. Makeup Artistry has declined other bookings to accommodate your appointment. Consequently, if a client cancels or reschedules, all payments will be retained to offset the loss of business.
- F.A.C.E. Makeup Artistry Cancellations/Reschedules: If F.A.C.E. Makeup Artistry cancels or reschedules an appointment, the client will receive a full refund and a “service equivalent” credit.
- Definition of Reschedule: Changing an appointment to a different time-slot constitutes a reschedule. Rescheduling is treated as a cancellation of the original appointment, requiring a new payment for the new time-slot.
This policy ensures clarity and fairness for both parties, maintaining the integrity and professionalism of our services.